The intangible qualities that define us in both feeling and emotions...
REACHING FOR GREATNESS

Friendship,Status and Belonging...
This was in the year 2014 and I am forever grateful for the acquintances whom we forged mutual,respectable and meaningful professional engagements.
Persistence equals resilience and the greatest failure in life is not taking any risks at all is my most treasured mantra that I learnt from Dr.Achieng 'OngÓngá , Former Managing Director Kenya Tourism Board. He emphasized that discipline,focus and creativity was the key to internalize and deliver after the conceptualization of a vision.Understanding of products and services and passionately falling in love with your brand is also what leads to efficient service delivery.
A satisfied customer is repeat sales and finally consistent recommendation to build subsequent databases.Customers will always have varied options and so many stations will offer similar products but what is important is how to package onself as a quality solution offering brand.You must be able to rise above competition to capture intended clientele's attention and propel them to gravitate towards you.Demographics and pricing aside,remarkable and long lasting efficient service delivery is what the greater public needs.
I reminisce on the days we had such brainstorming sessions in our prospecting meetings.
Closed eyes,hands against cheeks in meditation,close analysis of the content before us : We were Redefining Travel under the close watch of Dr.Achieng Ongóngá.Together we had complementary strengths,identity and reward as was captured through the lens of our then photojournalist Oliver Mugo of Focus Point Photography.
POLISHED GEMS FROM COLD HARD ROCK

Putting into practical skills what is theoretic can be challenging at times.
As we all take baby steps into maturity,a helping hand is ever needed to nurture talent.When I joined the profession full time, my rough edges were rounded through Khasiani Muhavi.She is a meticuluos Travel Consultant who helped me fine tune my skills in tour packages and ticketing before I later specialized in the other departments and eventually incorporated mentorship.
Successess and failures we shared equally in our rich harmonious work relationship.Our ideas had beginnings and we each possesed as much as recognized one half of each others secrets to achievement of earth shaking results.

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